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My team and I are skilled balloon professionals with years of experience. We use only high quality materials & have reliable systems in place during our creative process. Nevertheless, balloons are made of latex and foil, not titanium. Life of balloons will vary depending on care, environment & other variables including mishandling.Store balloons in a cool, dry environment out of direct sunlight and away from air conditioning. We cannot guarantee how long the balloons will last once delivery or set up is complete.

All sales are final. We take action promptly after a client books an event by ordering supplies and reserving the time/date for decoration.   Client may cancel an order 30 days or more prior to event date and will be eligible only for a credit on next event equal to monies paid. Orders less than 30 days from the event date are not eligible for cancellation. Balloon Empyre does not provide refunds on any order